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Robelyn
Labs Online Store Policies
Payment Options
The most common option for payment is through the use of credit card transaction on this Website. We welcome and encourage payment by checks or money order, however, please understand that physically sending a payment results in a longer period of time for you to receive your product. In comparison, funds are approved and released immediately when paying by credit card.
If you still do not feel comfortable shopping online, you can order by mail. When ordering by mail, make sure to include a printed copy of your order form. You can complete an order form at the checkout and select the “ Check/Money Order” payment type. You will need to accompany your order with the proper payment in the form of a check or money order made out to “Robelyn Labs”. Orders made with checks and money orders will be processed immediately upon receipt by Robelyn Labs.
Mail orders will be processed at:
Robelyn Labs
100 Springdale Rd.
A-3 #104
Cherry Hill, NJ 08003
Shipping and Handling
All items are shipped via United States Postal Service (USPS) or United Parcel Service (UPS). All free shipping and handling offers are only for orders within the USA only. Shipment to Canada will be shipped via International Priority Mail or USP Standard.
Most orders are shipped the same day they are received if they are received prior to 2:00 pm that day. We do not process or ship product on weekends or major holidays observed by the USPS. International orders will be shipped by International Priority Mail.
Shipping Outside The USA and Canada
Most products we offer can be shipped to countries outside the USA and Canada. However, customs policies can change without notice. Therefore, we have no way of knowing what can and cannot be shipped to you. Please check with your country's customs office concerning the product you want before you purchase. If you order it, we will ship it.
It is your responsibility for knowing your country's policies. We are not responsible for product detained or confiscated by your country and therefore cannot give refunds in this case. You may be subject to import duties and taxes, which are levied once the package reaches your country. Robelyn Labs is not responsible for any additional charges.
Customs forms for all international packages will list the content and value of your order's contents. No sales receipt or invoice will be sent with the order. A copy of the sales receipt can be obtained via your account on the website.
APO/FPO military addresses
We ship to APO and FPO address via U.S. Postal Services (USPS).
Method:
1) Type either "APO or FPO" under the city option.
2) Select AE, AA, or AP for the State option
3) Choose the "United States" for the Country Option
Please Note: There may be 1-2 business day delay in shipping by USPS method since the package must be post marked at a Postal Office. Please use AA, AE or AP as the state for APO and FPO addresses. We currently do not provide online tracking with APO order numbers for USPS.
There may be 1-2 business day delay in shipping by USPS method since the package must be post marked at a Postal Office. The delivery time by USPS to APO/FPO addresses vary and it is out of our control. It may take several months to deliver a package depending on where it has to go. We are not responsible for the US Governments mishandling or losing your order. When shipping to an APO or FPO address the USPS does not allow tracking. While most packages will reach their destination, we are not responsible for lost or damaged items due to the US Government shipping services. You should realize that the USPS only delivers your product to a US base of operations within the US and after that it is considered delivered by Robelyn Labs.
APO and FPO military addresses are charged as domestic packages and you will NOT be charged international rates for these items. All FREE shipping offers still apply to APO and FPO orders.
Taxes
We are required by law to add New Jersey sales tax of 7.0% to orders billed to/or shipped to New Jersey residents.
Return Policies
Once you have submitted an order, that order is subject to our return policy. Products may be returned for a refund if we receive it back within 60 days of the date of purchase. We do not refund shipping or handling charges. All refunds will be made in the form of a credit to your credit card or rebate check. All refunds are processed within 45 days of the date that we receive the product back from you. If you received free shipping for your order and would like to return product, you will be charged Robelyn Labs shipping and handling charges for that order.
When multiple tubes are returned for refund only the amount for one tube will be refunded unless the remaining tubes have the factory seal in place.
Return Address:
Robelyn Labs
Attn: Returns
100 Springdale Rd
A-3 #104
Cherry Hill, NJ 08003
When returning product(s), the original receipt (or copy) is required so we can track who gets the credit. We are not responsible for a returned product(s) that is not accompanied with the original receipt (or copy). Also, we suggest you use some form of tracking such as delivery confirmation or insurance so you have proof you sent it. All product(s) must be returned for a refund.
Lost or Stolen Packages
Please contact your local Post Office or UPS immediately if you believe your package was lost. They are the best source of information about your package.
Robelyn Labs is not responsible for lost or stolen packages. All packages are ship with either UPS or USPS delivery confirmation (except those to APO/FPO destinations), which allows us to verify EXACTLY when your local postal carrier delivered your
package to your address.
If you believe your order is missing, please check the UPS or USPS web site to determine the status of your order.
If the UPS or USPS web site states that your package was delivered to your address, we will consider that the package was correctly delivered.
For APO/FPO we cannot be responsible for packages that are lost or stolen since there is no support for delivery confirmation to these destinations.
If the UPS or USPS web site states that your package was delivered, however, you have not received the package, please consult with your local post office. We are not responsible for and cannot help you retrieve stolen or misplaced packages. We cannot send additional product to customers whose packages are documented by the US Postal Service as delivered.
If the UPS or USPS web site states that your package is still "in transit" and has NOT been delivered for more than ten business days from the mailing date, we will consider the package lost by the US Postal Service.
If the package was lost through no fault of your own (i.e. you supplied us
with the correct shipping address AND the USPS has no verified delivery to your address through USPS track and confirm), we will ship another order to your address free of charge.
If the package was undeliverable due to you supplying us with an incorrect shipping address, then we are not responsible for any delivery delays, loss or replacement. We will at that time refund your money minus our normal shipping charge (This applies to free S/H offers as well).
Damages
Robelyn Labs makes every effort to safely secure and ship all packages but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to Robelyn Labs within 24 hours of receipt.
We will contact the shipping company for visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged merchandise or re-ship you new product. |
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